Deliveries and Returns

DELIVERIES

The confirmation of the order is linked to the acceptance of the amount by the insurance company. Once the order is accepted we will send the confirmation by e-mail together with the .pdf file attached. Your order will be delivered to you free of transport charges and within 24/48 working hours if you are in our direct distribution area.

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Orders with debit payment (card o transfer) have an extra transport cost:
• Orders of less than 100 euros* – transport cost 6 Euros without VAT
• Orders of more than 100 euros* – free transport
*The 100 euros are before VAT is applied and do not take into account the transportation cost

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Orders whose delivery address is outside of our direct distribution have an extra transport cost:

• Orders less than 15 euros* – transportation cost 5 Euros excluding VAT
• Orders over 15 euros* – free transportation
*The 15 euros are before applying VAT and do not take into account the transportation cost

• During the purchase process, the customer will be notified if his address is outside the main distribution area and he will see the cost of transport detailed in the basket.

RETURNS

In the event of disagreement with the product received you have a period of 15 calendar days (from the date of delivery) to return the material. The delivery note is essential for any change or return, as well as returning the material in a perfect unused condition.The reason for the return must also be specified.

In the case of returns of non stock products (outside the stock catalogue of Manxa, will be expressly purchased for the customer) it is essential to fill out this form (it must be downloaded, filled out and sent to industrial@manxa.com). The customer will bear the direct cost of the return (8 euros) in terms of management and transport. These products are duly indicated in our online store as “Custom Products”.